• Families FAQ

    • How long have you been in business?

      AllCare Living Services is locally family owned and operated and has been in business since 1998 with over 80 years combined professional in-home care experience.

    • Are you state certified, insured and bonded?

      Yes...We are state certified for Medicaid, we are DHEC licensed, fully insured and bonded.

      You can also view a copy of our license.

    • Do you have nurses on staff?

      Yes...We are structured as an interdisciplinary team of caring licensed nurses, certified nursing assistants, personal care assistants and professional office staff. All caregivers are supervised by licensed nurses and required to complete the state approved "Certified Home Care Aide" training program. 

    • Do you offer 24 hour a day care on all 365 days?

      Yes...Services are proved 365 days a year, 24 hours a day.

    • Will we receive a written care plan before service begins?

      Yes...A care plan will be completed as part of the free in-home assessment. There will be a learning curve for you and for us so we will re-evaluate as we go, making any necessary adjustments to the schedule, care plan and/or the caregivers.

    • Do you have an on-call supervisor after office hours?

      Yes...We provide 24 hours a day, 7 days a week on-call services and supervision of all clients. We also utilize the Telephony Phone System to ensure accurate, electronic hourly time clock training for all caregivers.

    • Are the caregivers employees of the company?

      Yes...All caregivers are employed by us. Each member of our team is agency certified and required to complete 16 hours annually of ongoing educational training.

    • Are the caregivers CPR certified?

      Yes...All caregivers are certified by the American Heart Association in CPR bi- annually. Additionally, they are approved by registered nurses as "Certified Home Care Aides."

    • Do you drug screen and TB test your caregivers?

      Yes...All caregivers have pre-employment, post accident and random drug screening performed. They all have an initial 2-step TB test and an annual TB test performed.

    • Do you run background checks and driving records on caregivers?

      Yes...We run pre-employment and annual criminal background checks and DMV reports. Proof of auto insurance is also required.

    • What is the difference between In-Home Care, Home Health Care and Hospice?

      In-Home Care

      Private duty in-home care offers home care aides or Certified Nursing Assistants (CNAs) in a client's home or living facility. The services include companionship, light housekeeping, meal planning, and preparation, help with personal hygiene, medication reminders, and escorted transportation for errands, shopping and doctor appointments. The goal of in-home care is to allow an individual to remain living in their preferred location as long as possible. In-home care can be anywhere from a few visits up to 24 hours a day, 7 days a week, 365 days of the year. Payment options vary based on the individual situation from Long-term Care Insurance, Community Long Term Care, Grants, Veteran's benefits and private pay. In-home care does not require a doctor’s order.

       

      Home Health Care

      Home health care offers skilled nursing services. It is intermittent or short-term care provided by registered nurses (RNs), physical therapists (PTs), occupational therapist (OTs), speech-language pathologists (SLPs), home health aides (HHAs) and medical social workers (MSWs) as a limited number of up to one hour visits, primarily through medical insurance as this is a medical service. A home health care agency coordinates skilled care services once they have been ordered by a physician.

       

      Hospice

      Hospice programs are available to help those at the end stages of life live their remaining days with dignity. Hospice normally involves a team of nurses, physicians, home health aides, clergy or other spiritual counselors, social workers, and volunteers who provide comprehensive support for families dealing with the end of life decisions. Hospice is primarily a concept of care, not a specific place of care. Hospice care usually is provided in the patient's home and requires a doctor’s order. Hospice may be covered by Medicare, private health insurance, veterans' benefits and Medicaid (confirm your coverage with your insurance provider).

       

      We work very closely with both home health care and hospice.

       

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